Guiding the Journey: Case Management and Advocacy in Medicaid Waiver Services

Guiding the Journey: Case Management and Advocacy in Medicaid Waiver Services
Presented by the Autism Society of Indiana and IPMG

Nov. 11, 2025

7pm Eastern

Virtual

Navigating Medicaid Waiver services can feel overwhelming for individuals with disabilities and their families. This presentation will provide practical guidance and advocacy strategies to help families understand and maximize the supports available through Indiana’s Medicaid Waiver programs. Heather Sorrells of Indiana Professional Management Group (IPMG) will share her expertise on case management, service coordination, and effective self-advocacy. Attendees will learn how to work collaboratively with case managers, identify resources, and build strong advocacy skills to ensure their loved ones receive the services and supports they need to thrive.

Whether you are new to Medicaid Waiver services or looking for ways to strengthen your advocacy efforts, this session will equip you with tools, insights, and connections to guide you along the journey.

Presenter: Heather Sorrells is the Director of Case Management at IPMG, Indiana’s largest HCBS waiver case management provider. For over 20 years, she has worked in various roles within the waiver program. Heather is dedicated and passionate about supporting individuals with disabilities in determining and achieving what a good life means to them. Heather has served on multiple internal and external committees to promote and train case managers on the implementation of the LifeCourse Framework and Employment First Initiatives. She is a LifeCourse Ambassador and a board member of INAPSE . She has developed presentations and led break-out sessions at State and National conferences, with the presentations focusing on supporting individual choice, person-center planning, and seeking meaningful employment. Heather chairs both the IPMG Legislative Committee and the INAPSE Public Policy Committee.