• Diversity is about recognizing, respecting and valuing differences based on ethnicity, gender, color, age, race, religion, disability, national origin and sexual orientation. It also includes an infinite range of individual characteristics and experiences, such as communication style, career path, life experience, educational background, geographic location, income level, marital status, military experience, parental status and other variables that influence personal perspectives.
  • These life experiences and personal perspectives make us react and think differently, approach challenges and solve problems differently, make suggestions and decisions differently, and see different opportunities. Diversity then, is also about diversity of thought. And superior business performance requires tapping into these unique perspectives.


  • Inclusion is the practice of ensuring that people feel that they belong and are engaged and connected to the goals and objectives of an organization.

Cultural competency

  • Cultural competency is the ability to effectively understand, communicate and interact with people from different cultures.